How to Contact Us

Have a question? Please send us an email.

For order support and questions, contact customer support.

All returns must have an RMA number prior to our receiving it. Returns without an RMA number will be returned to you without inspection. Please check our FAQ for details on our return policies.



Mailing in your order? Mail orders are subject to delay until payment has cleared, ordering via our website assures that your order gets to you as quickly as possible. If you feel the need to send your transaction via the mail, our address is:

WHI Unit B
4801 Rainier Ave S.
Seattle, WA 98118

Checks must be made out to Winter Heavy Industries.

Already placed an order and want to follow up on the purchase you've placed and prefer to call?
Customers with a current order number may call our customer service line at any time to follow up on a purchase.
Please be prepared to leave us a message with your name, order number, and email address.
We will get back to you as quickly as possible.

Please note, all other calls will be ignored. We reserve the phone line for current customers.
If you have a questioin prior to making a purchase please send us an email.